Before we ever decide on pricing we’ll do a Network Assessment. This will help us to know the current condition of your technology environment.

Every company has unique needs which can best be learned through a one-on-one visit with one of our experienced Sales Consultants. We think you’ll be surprised by the vast array of experience the ACES staff brings. Some of the benefits include reducing IT costs, making your employees more productive and helping keep you focused on your business without the distraction of technology related issues.

Not typically. Some programs do include manufacturer’s ongoing maintenance costs on hardware that will be deployed on your network but is actually owned by ACES. For the most part however, hardware and software purchases are not included in our IT Outsourcing plans. When the occasion does arise for purchase of these items, we’ll gladly assist in making decisions and arranging financing.

As you might assume, any equipment owned by ACES will be removed if you choose not to renew, however for customers that renew their IT Outsourcing plan we’ll do a hardware refresh, assuming the technology has improved.

Line of Business applications are as varied as business itself. This makes it tough to offer direct support for many applications. However, if you keep a current service and support agreement with your application vendor, often times ACES can act as an effective medium between your staff and your application vendor. This is an issue we address on a case by case basis in the pre-sales process to determine whether we can be effective in helping support this application. Even in cases where ACES may not provide regular application support, we typically will be able to assist with installation of application patches and minor version upgrades.

Typically ACES can be most effective for you by resolving issues remotely. Traveling to your site is time consuming and often less efficient for you and for us. So we’re not ashamed to say that we’ll handle most issues without ever leaving our chair. But everyone knows there are times when you just have to have hands on. That’s why most plans include unlimited on-site support. We don’t want the lack of physical proximity to ever become an excuse for failure to resolve an issue. Trip charges may apply.

Our in depth Network Assessment precedes every IT Outsourcing engagement. We use this assessment to get to know you and your technology landscape. If we should determine that our services are not a good fit for your organization we’ll say so. On the other hand if there’s a possibility you think we may not be able to meet your needs, let’s talk about it. Perhaps there’s an adjustment we can make or a special provision we can supply.

In order to leverage the technology tools we’ll be using to support your network we require that Windows based PCs and servers be running Windows 2000 at a minimum. We will also support Novell and Linux systems on a limited basis.

The contract has no term. Our objective is to serve our customers so well that we won't need a contract to retain your business.

ACES prides itself in satisfying customers, so it is rare that we see such situations. The fact is that we’ll usually bend over backwards to make sure we live up to our end of the bargain. That being said, if you decide that we just aren’t able to satisfy your needs then we’ll willingly negotiate a premature contract termination. We really DO want you to be happy!

We believe it’s only fair that you get to know something about us before you decide to do business in this new innovative manner. We also want to get to know you too! Think of your Network Analysis as a “first date” if you will. We’re going “size each other up”. You’ll get to ask us questions and we’ll take a close look at your network with a walk around the facility and use some scanning tools and data collection to determine whether your systems need some up front “TLC” before we get started. We’ll report back to you with our findings and let you know about any projects or upgrades that may be required before we can proceed.