By leveraging Service Availability Monitoring technology, we’ll keep a watchful eye on your business. We’ll monitor the key services that keep your business running. If something isn’t right, chances are we’ll know it before you do! (available 24x7)

Every ACES IT Outsourcing contract includes unlimited support by remote control. Rather than wasting time to roll a truck, an ACES technician can securely remote control your server within seconds. This gives virtual hands on for quick resolution to trouble. Most support issues can be resolved without being on site. (available 8am - 5pm, Monday - Friday)

Anytime you do need on-site assistance we’ll dispatch a technician directly to you. (available 8am - 5pm, Monday - Friday)

Technology problems don’t limit themselves to an 8-5 work day. If you need emergency after hours support, we’re there for you

At regular intervals your server will receive “hands-on” (or “virtual hands-on”) attention from one of our qualified technicians. We’ll comb through event logs, perform a test restore of your data, defrag hard drives, verify operation of anti-virus and much more. This provides an additional layer of proactive protection to make sure your system is functioning at its best.

ACES will monitor your event logs, parsing through them for alerts and warnings that could lead to trouble if left unnoticed. Utilizing advanced monitoring tools, ACES engineers will be alerted about such issues when they come up.

Ever filled up a hard-drive? It happens. ACES will leverage technology to monitor your server’s drive utilization, and will be notified when drive usage grows to specified thresholds. This allows you to plan ahead for capacity upgrades through the use of trend analysis. We’ll also assist you in knowing what files can be discarded or archived.

ACES engineers will help determine the right maintenance schedule for your server log files, then make sure that maintenance happens, on a regular basis. This can help reduce storage requirements, while increasing the security of your server environment.

The proper backup is key in maintaining business continuity in the event of a disaster. ACES will be sure you have the right backup in place and see to it that the system works. ACES will monitor backups on a daily basis, and we’ll be there to restore your data whenever you need it.

We’ll leverage technology to be sure your server is kept up to date with the latest security updates from Microsoft and other software vendors that often slip through the cracks.

Need new users added? Need users removed? Need an old user’s files transferred to a new user? We’ll handle all that for you.

We’ll assist you in determining who needs access to what and make sure the file system is secure. We’ll work with you to make sure important company data is secure.

We’ll help you develop and implement good security practices.

Keeping the network protected from virus activity is a top priority. ACES utilizes our extensive experience with Symantec anti-virus to be sure your network is well protected. ACES will keep the software up-to-date and make sure the network is configured optimally for protection. We’ll also be there for you on the rare occasion when you do experience a virus related incident to help eradicate the bug and get systems back in shape. We’ll monitor to make sure virus definitions are current.