ACES’ customers are small business owners, local government, and school districts that recognize that hiring professionals to perform IT services allows them to focus on their core business. ACES prides itself on developing a great relationship with our customers through constant interaction and communication. Our clients expect a top level IT service that will always be there for them. From managing and designing networks to consulting for future technologies and cloud service capabilities, ACES #1 priority is our client’s success.
Butler County has been conducting business with ACES for many years. Over the span of our relationship, we have used their expertise as our consulting agent, in purchasing equipment and software. ACES has without exception provided us with quality advice and support. On those occasions where service has been required or glitches have taken place, they have been prompt, professional and dependable in meeting our needs no matter what time of day. Their staff is very helpful and courteous at all times. We have also retained them to provide help desk services when required. ACES recently helped us when we were looking to upgrade our network cabling to fiber. They sat down with me and we laid out a specific plan. They provided me a detailed map so that I could show the cabling company and electrician exactly what was need for the project. They also put together a list of the network equipment that would be needed to make this plan come together. ACES was there helping me and providing support every step of the way. We have been very satisfied with their over-all quality of service in all aspects. They have been very instrumental and helpful with our disaster recovery and continuity of business plan. Without hesitation, we would recommend ACES as a primary source for all of your information technology and consulting needs.Sara TreppButler County IT Director
We expanded our business this year to add 3 additional locations. As the acquisition negotiations progressed we pulled ACES in to begin to explore our options to allow the remote locations to access one server and staff to move around between the locations with little change in how they do their work from a computer standpoint. Phil and Jim took the time to listen, ask questions, and come back with a solution to meet our needs. The staff at ACES then began working diligently to install and implement the software and hardware to allow us to seamlessly transition. We have benefitted greatly from outsourcing our IT support. The proactive monitoring that comes with this service has virtually eliminated network down time. As we become more and more reliant on computers, networks being up, and e-mail to be able to communicate, it becomes more and more imperative that everything works as close to 100 percent of the time as possible. ACES has been able to achieve this for us. We continue to get fantastic technical and customer service in all of our dealings with ACES.Eric LockeDirector of Locke Funeral Home
ACES has provided us with networking and workstation support for over 10 years. While I can’t say there has never been a glitch, no business could honestly say that, I can say that ACES has always put forth whatever effort is needed to resolve any situation that comes up quickly and competently. I am confident enough that will continue, that I just renewed our service contract with them for another 3 years.Larry BorglumOwner K-Industries
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